Video should be in normal speed, fast-forwards, time lapse are not valid to claim replacement.Video should not have any pause in between or any kind of transitions happening.Unboxing video should be clear i.e, video should include the footage right from where you started opening the packing till the end.
To claim replacement in case of any damage We are very very strict with this instructions, if something is missing from these below instructions we will simply deny the replacement (take your time and unbox it carefully, or loose the money) Without the video of unboxing we cannot replace or process the refund.
#DONT QUIT NEON FREE#
In the very unlikely case of your piece arriving broken or faulty, you have 24 hours from the day of tracked delivery to let us know via email at or whatsapp us at 9704029556 with a video of unboxing the shipment and we will deliver a replacement free of charge. We can only accept returns/exchanges on faulty items, and can not accept returns due to change of mind unfortunately, as all pieces are one off made to order. Shipping times refer to time in transit after the piece completes production and leaves our factory - Once your piece ships, you will receive a tracking number.Īll our pieces are made by hand to order, meaning each one is as unique as you! We will always do our best to ensure fastest possible production and delivery. Please also be aware that many shipping carriers are experiencing delays due to COVID-19, and regardless of shipping service we use, they may be subject to some delays out of our hands. You will always be kept updated on your piece throughout this time frame. We never rush production as each piece is kept to the highest standard. We dont hold any stock in our production facility and make the products only after we receive orders (This is one of main reasons why we dont accept COD on our products)ĭue to extremely high demand recently, there is a slight waiting list right now - we treat all orders first come first served, so right now hand made custom production time averages 3-4 days after payment. We take 3-4 days to make this sign and ship it in a four layer packaging assuring you no damage during shipping. After your order is complete, it takes us 3-4 business days to process your order and get it ready for the shipping center.All orders are made by hand and only after we receive orders from our customers in our production facility with the upmost of care and attention to detail.
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